Terms and Conditions

Acceptance on the Course

We reserve the right to retract your place on the course in extenuating circumstances.

Cancellation By You

Your deposit is non-refundable.

You may cancel your place for a fee at these intervals:

Up to 1 month before the course you will be refunded the full course fee minus the deposit.
1 month – 2 weeks before the course you will be refunded half the course fee.
2 weeks – start of the course you will not receive any refund.

Cancellation must be in writing to [email protected]

Termination By Us

We reserve the right to terminate your place before or during the course if we deem your behaviour as aggressive, abusive or disruptive, or if we consider your behaviour is posing a threat to the health or safety of yourself, other students, tutors or the public.

Termination Process:

A verbal warning
A written warning
Termination of your place, no refund will be offered

We reserve the right to advance straight to step 3, if your behaviour warrants immediate action.

Course Changes Due to Unforeseen Circumstances

The activities on this course operate in a real-world context, so occasionally factors outside of our control may change our plans, for example extreme weather or illness, or some other event over which we have no control.

We reserve the right to change course dates and timetable to adapt in these circumstances. We aim to minimise disruption, communicate changes promptly, move and/or replace the planned content of taught sessions to the best of our ability. We reserve the right to cancel courses and teaching days without substitute if an alternative is unavailable.

Force Majeure

We cannot be held liable for failure or delay in the performance of our obligations if this delay or failure is due to an unforeseeable act or event which is beyond our reasonable control (“Force Majeure Events”).

Acts or events constituting Force Majeure Events include, but are not limited to, Acts of God, government intervention, a change in the law, epidemic and/or pandemic, or some other type of supervening event over which we don’t have control.

If affected by a Force Majeure Event, we will notify you soon as soon as reasonably practicable.

Coronavirus

We are working in a changeable environment regarding Government guidance and legislation around Coronavirus. ShelterCraft has a responsibility to adhere to the rules and keep everyone safe.

Should guidance and legislation change we reserve the right to;

Temporarily restrict in-person activities, substituting these sessions with online content.
Take your temperature with digital laser thermometer gun at the beginning of an in-person teaching session.
Ask you to wash hands or use hand sanitiser when sharing tools / equipment, encountering collective touch points.
Ask you to maintain a specified physical distance from other people.
Ask you to wear a mask or protective face shield for the duration of a taught session, unless you are exempt.
Send you home if you arrive at in-person teaching session with any of the following symptoms: a high temperature; a continuous cough; or a loss or change to your sense of smell or taste.
Ask you to inform us should you test positive on a flow or PCR test.
Ask you to follow the latest Self-Isolation advice.

Please note that if you miss course time due to illness, shielding or self-isolation we will try our best to put you on a following course, but this will not always be possible.

Accessibility

Our roundhouse courses are immersive and due to the physical nature of the work can be tiring. We ask for committed engagement from our students, and will provide support during the build.

We welcome applications from everyone. The course is run in a supportive, relaxed, and enjoyable environment, with plenty of structured support from course facilitators and organisers.

Physical Activity

Due to the nature of building courses, we require you to have a reasonable level of mobility and physical fitness to participate safely.

Activities include walking on all terrains, being outside in inclement weather, using tools (with training) and working at height.

We require any students with mobility and ongoing physical or mental health issues to get in touch with the team before booking to talk through their needs. The team will then make an assessment of our ability to keep you safe during the course and be in touch with a decision about your attendance.

Complaints Procedure

If you are dissatisfied in any way with your course experience, please tell us immediately. We investigate every complaint we receive and do our best to rectify problems as soon as possible. We pride ourselves on our transparent and clear communication.

How To Make A Complaint

Step one: Directly discuss the matter with Bryher Bloor as soon as a problem arises. This can be either face to face, by telephone or by email. If you would feel more comfortable talking to someone other than Bryher, we can put you in touch with another Director of ShelterCraft.

Step two: If you are not satisfied with the outcome of step one, please request and complete a formal complaint form – you can request a form from Bryher. We will acknowledge your complaint within 10 working days. Your complaint will be discussed at a directors’ meeting to see how the matter can be resolved. We will then write to you with details of our response.

Step three: If you are not satisfied with the outcome of step two, we can arrange a mediated meeting to discuss the matter between all parties.

Data Protection Policy

Statement Of intent

When you supply any personal information to ShelterCraft CIC, we have legal obligations towards you in the way we deal with that data. Whenever you provide such personal information, we will keep it confidential and secure in accordance with the General Data Protection Regulation 2018.

Use And Storage Of Your Personal Information

Any information you provide to ShelterCraft CIC, in relation to your contract to undertake a course with us, will only be used by ShelterCraft CIC. It will never be supplied to anyone outside of ShelterCraft CIC without first obtaining your explicit consent unless we are obliged or permitted to disclose it by law.

What Information Will We Hold?

When booking a place for a ShelterCraft CIC event, you will be asked to submit personal information about yourself (name, email address, postal address, phone number, date of birth). From the point your place on the course is confirmed with a deposit, we will hold your personal information including name, address, date of birth, email, and phone number.

What Additional Information Will Be Held During The Course?

On registration we will ask for information on any relevant health issues we may need to know about to ensure your health and safety on the course. During the course we will record information of accident or health issue information and details of any complaints or disciplinary measures taken.

How Long Will This Information Be Held?

This information will be held in a secure database for as long as you study with us, and then in a secure archive for a subsequent 8 years. Data is archived for safeguarding and insurance reasons in line with our responsibilities as an education provider. After 8 years we will delete your data. We hold and handle your data on the legal basis of ‘legitimate interest’ in order to provide a service to you.

If Your Application Is Deferred

If your application is deferred, we will not retain your personal data after the course applied for has started or if you request us to delete it sooner. If you defer your application, we will retain your data until the following year when we will ask for you to resubmit it.

Secure Data

We will ensure that all personal information supplied is held securely and confidentially, in compliance with the General Data Protection Regulation 2018 and in accordance with best practice.

Access To Your Personal Information

You have the right to request a copy of the personal information ShelterCraft CIC holds about you at any time and to have any inaccuracies corrected.

Mailing List

We will not add you to any promotional or alumni mailing lists without your express consent. The data we hold for you as a student is in no way linked to our mailing list.

Mailing List Data Protection Policy

· No one will be added to the mailing list without their express consent.

· You will be informed on subscription and in every email how to delete yourself from the mailing list.

· Any requests to delete your data from the mailing list are met immediately.

· We comply with any request from you to fully disclose all data we hold about you.

· We never share data with anyone else unless we are required to do so by law.

· We only communicate with you about our courses, events or projects or any job or volunteering opportunities.

· We aim to contact you quarterly but may be in touch more frequently or infrequently at times

· We keep all our mailing list data in a secure database managed by Mailchimp which is fully compliant with GDPR.